R / E
US Returns
We want you to love your purchase. If something’s not perfect, eligible items may be returned within 30 days of the purchase date.
What’s eligible
Condition: Items must be unworn, unwashed, unaltered, and unused in sellable condition, with all tags (and hygiene liners, where applicable) attached.
Sets & bundles: Sold-as-set items must be returned as a complete set.
Proof of purchase: Order number or receipt is required.
We reserve the right to refuse returns that show wear (makeup, deodorant, fragrance, pet hair, stains), damage, or missing components/packaging.
What’s not returnable (Final Sale)
Marked Final Sale, Last Chance, or 70% off+ markdowns
Bodysuits, swimwear, intimates/hosiery with opened hygiene seals
Earrings and piercings
Gift cards and digital products
Items marked non-returnable in the product description
How to start a return
Start your return here: [Return Portal Link]
Enter your order number and ZIP code.
Select items to return.
Choose a method: Happy Returns Drop-Off (no packaging needed) or Mail-in via the post office.
Submit to receive a QR code (Happy Returns) or printable label (mail-in).Please submit separate returns for separate orders. Combining orders in one box delays processing.
Costs & refunds
Happy Returns Drop-Off: Typically free to you (best experience; no packaging required).
Mail-in returns: A return shipping fee (e.g., $7.95) may be deducted from your refund if you use our label.
Original shipping fees are non-refundable.
Refunds go to the original payment method. If a gift card/credit was used, that portion returns to store credit.
Want to encourage exchanges? You can optionally offer free returns for exchanges or a bonus credit for store credit selections.
Timing
Drop-off (Happy Returns): You’ll get a confirmation email once the return is scanned; refunds typically appear 5–10 business days after we approve your item(s).
Mail-in: You’ll receive a confirmation within 72 hours of carrier scan; allow 5–10 business days after approval for funds to post (bank/issuer dependent).
Exchanges
Like-for-like exchanges are subject to inventory. If an exchange can’t be completed, we’ll process a refund per the policy above.
Damaged or incorrect items
If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number so we can make it right.
International returns
International customers may return eligible items within 30 days. Duties/taxes are non-refundable; return shipping is at the customer’s expense unless otherwise stated.
Order security & abuse
We monitor return activity and may deny returns or restrict service in cases of excessive returns, wear-and-return, or suspected fraud.